GESTIÓN DE CONFLICTOS
We have had a very difficult few years where the best in each of us has come to the fore, as well as what has not been so good. It is time to look ahead and make the right decisions, which necessarily entail sensible, healthy and effective conflict management.
TO WHOM IS IT ADDRESSED
To all those people with managerial responsibilities who want a sensible, healthy and effective management of conflicts.
Directors and middle managers with team responsibilities
Sellers and business advisors
People in contact with the client
Professionals who in their professional lives need to persuade and reach agreements
What would you like to take away from the session?
Assessment of the current situation: Causes of conflicts and their consequences.
Empathy and communication : Case study: Bob Knowlton
Conflict management and delegation : Case study : Chatanooga Ice Cream Division
How to lead conflict effectively | Workshop
Personal Action Plans and Public Commitments | Pitch Elevator Pitch
Designed to improve management effectiveness, enhance relationships and increase collaboration among team members for productivity, innovation and synergy. It provides the concepts, techniques and methods to be better and more efficient in the management of conflict situations.
1. Anticipate potentially conflictive situations and take action.
2. Intervene by mediating in interpersonal conflicts with the team.
3. Face conflicts calmly, without avoiding them.
4. Taking advantage of conflict as a learning opportunity
5. Manage emotions arising from conflict
6. Maintain an objective and impartial position in the conflict.
We will apply an active methodology that will allow the participant to abstract from their daily reality and delve into knowledge, analysis and challenges through conferences, individual study and teamwork. We will work with the case method, which presents a real business situation for the manager to analyze, discuss as a team and make the right decisions to achieve success. It is essential, for a good use of the course, the previous study of the academic material that will be provided before the start.
The admission process begins with a personal interview and completing the registration application.
For more information:
Mobile: 34 686 868 666
General rate: €2,700/ | The fee includes work material and lunches during the program.
Cancellations received during the 10 days prior to the start of the program are subject to a charge of 25% of the registration fee. Bravo Murillo Business School reserves the right to cancel or change the date of the program edition up to 10 days before its start.