We have had a very difficult few years where the best in each of us has come to the fore, as well as what has not been so good. It is time to look ahead and make the right decisions, which necessarily entail sensible, healthy and effective conflict management.

What would you like to take away from the session?
Assessment of the current situation: Causes of conflicts and their consequences.
Empathy and communication : Case study: Bob Knowlton 
Conflict management and delegation : Case study : Chatanooga Ice Cream Division
How to lead conflict effectively | Workshop
Personal Action Plans and Public Commitments | Pitch Elevator Pitch

Designed to improve management effectiveness, enhance relationships and increase collaboration among team members for productivity, innovation and synergy. It provides the concepts, techniques and methods to be better and more efficient in the management of conflict situations.
 

1. Anticipate potentially conflictive situations and take action.
2. Intervene by mediating in interpersonal conflicts with the team.
3. Face conflicts calmly, without avoiding them.
4. Taking advantage of conflict as a learning opportunity
5. Manage emotions arising from conflict
6. Maintain an objective and impartial position in the conflict.